This Shipping & Exchange Policy (“Policy”) applies to all purchases made on the MyMandir mobile application (“Platform”), operated by Bakbak inc.
By purchasing any subscription or digital service, you agree to this Policy along with our Terms & Conditions and Privacy Policy.
MyMandir provides digital services only. We do not ship any physical goods.
All services are delivered electronically:
In rare cases, delays may occur due to:
If your service is not activated within a reasonable time, please contact support.
Due to the nature of digital services, exchanges are not allowed, including:
We may offer a replacement or re-credit (not exchange in traditional sense) in the following cases:
In such cases, we may reprocess the service, provide access again, or offer equivalent in-app credit.
Users are responsible for providing accurate information. No exchange/reprocessing will be provided if:
To raise a request:
Include: Registered details (phone/email), Transaction ID, and Description of issue.
Requests are reviewed: within 2–5 business days.
Resolution (if applicable): provided within 5–7 business days.
We reserve the right to:
This Policy may be updated from time to time. Continued use of the Platform constitutes acceptance of changes.